Frequently Asked Questions
General
Why do my actions disappear from my ToDo list when I complete them?
The ToDo list filters out completed actions by default. The action will still show on the Action tab list for the task it is contained in. If you want to see completed actions on the ToDo list, select the All inc Completed filter, or create a custom filter with Show completed checked
Why can I see an action on a task Action list, but not on my ToDo list?
This could be because:
- The ToDo list filter has filtered out the action or
- You are not in the action team.
Why can't I edit task details for some tasks?
If you are not responsible for a task, or a delegate, you cannot edit task information. You can suggest actions, resources, assumptions, and objectives.
How do I suggest actions?
If you are not responsible for a task, or a delegate, you can only suggest actions, by clicking on the Add button on the Action list header.
Why doesn't my suggested action appear on my ToDo list, even though I am in the action team?
Suggested actions will not appear on any ToDo lists until they are accepted by the person responsible or delegate for the task.
How do I suggest resources?
If you are not responsible for a task, or a delegate, you cannot edit task information. You can suggest resources, by clicking on the Add button on the Resources list header.
Why is the amount I entered in a suggested resource not added to the total cost?
Suggested resources do not take effect until they are accepted by the person responsible or delegate for the task.
Why don't alarms show on my computer?
If your popup blocker hasn't been set to ignore TEAM pages, (eg in the Google bar), then alarms in TEAM won't show. You should set the popup blocker to at least ignore popups from the TEAM site.
Why does the Add/Edit Action window look different for an action that belongs to a Draft task?
Because the rules for draft tasks are different to normal tasks, there are also some restrictions on actions belonging to draft tasks:
you cannot;
- add an alarm,
- synchronise to Outlook
- complete the action.
Therefore the columns for Outlook and Alarms do not show, and if you try to complete the action, a warning shows.
Exchange Integration
Why can’t I edit an action in my Outlook Synchronisation Folder (OSF) even though there is an edit icon?
The OSF is not really a task. It is a shared folder where any items that are created in Outlook are placed.
Items will only show in your OSF if:
- An Appointment/meeting or Task is added in Outlook by you, using the taskey team category or the TASKey TEAM custom form
- A meeting was added by any other linked user from the same organisation to using the taskey team category or the TASKey TEAM custom form and you are an attendee.
The Edit icon is necessary so that you can drag and drop into a TEAM task, where editing of the action is then possible. You can also open the Action dialog using the Edit icon to view details, but you cannot save any changes.
This method ensures that the TEAM business rules with regard to visibility and editing rights are maintained.
Actions can be edited in Outlook while they are in the OSF, including adding TEAM users via invitations for an appointment. However the preferred method is to move the action into a TEAM task and edit it there.
When I copied an action in TEAM that is synced to an item in Outlook, the reminder didn’t copy in Outlook, but the alarm copied in TEAM. Why is this?
Because reminders in Outlook operate differently to alarms in TEAM, you need to set/save the reminder again for the copied action if you want it to show in outlook also.
Technical
Where can the web timeout be changed?
(note: done on the web server)
The correct registry key is:
HKEY_LOCAL_MACHINE\SOFTWARE\Taskey\Team3\LicenseServer
String Value : SessionTimeout
It's initially set to “00:59” for 59 minutes.
Set this to a new value for a longer web timeout.
This value can also be set from within in the admin login when logged in as the “super” user. (the default username and password for the super user is “super” and password “user” (but you have probably changed the password for security reasons)).
Regardless of whether the value is set from the registry or the admin console, the following must be done for it to take effect immediately: Either restart the “TASKey License service” from Control Panel-> Administrative Tools-> Services, or reboot the machine.